Albus goes beyond basic keyword matching. When a customer asks, “How do I avoid duplication during data import and sync?” Albus understands the context, searches for relevant information across all connected sources and provides the exact answer. Enable your agents with an AI knowledge assistant to instantly deliver personalized, high-quality responses.

Albus connects with 50+ work apps, custom documents, and public URLs, creating a unified search experience for your support team. When an agent asks a question, Albus scans all connected sources and provides the most relevant answers instantly.

Getting started with Albus is as easy as it gets. No complex configurations, no long setup times. You don’t need to centralize your data or export information from all your apps. No labeling or predefined structure required. Simply connect your relevant work apps and documents, and you’re ready to go.

Albus provides a direct link to the source material every time it answers a question. Dive deeper into the context of the answer and never wonder where the information came from.

Select specific files, folders, or pages, and exclude anything you don’t want to include. You can also create internal teams, ensuring that only the right people access the right information.

The most relevant information is often added in the messiest way - whether it's Slack threads, quick scribbles on Notion, notes in Confluence, Zendesk tickets, or random Google Docs. Albus makes sense of it all and provides the answers you need, even from sources your agents didn’t know existed.

New agents acquire 70% of their knowledge on the job and only 30% through training. Albus helps agents hit the ground running by answering even complex queries in real-time. This enables them to handle real tickets and make real customers happy, boosting their confidence from the very first week.

Interacting with customers on your support platform? Use Chrome extension. Using Slack or Microsoft Teams for internal communication? Simply @Albus.