Call Path Analysis
Visualize call flows and classify outcomes, KPIs and more!
Call Metrics
Take a look inside and see what's happening in your calls!
Signal-to-Noise Ratio (SNR)
Speech-to-text errors? Your Voice AI agent misunderstands the human? It could be background noise.
Latency and Silence Detection
Users expect low latency from Voice AI. Keep them waiting and they'll demand to speak to a human.
Interruptions
When users interrupt the Voice AI, and vice-versa, there are problems. Get notified when there are too many interruptions.
Words per Minute (WPM)
Does your Voice AI agent sometimes speak too fast? Get alerts when your Voice AI needs to take a breath.
Pitch
Are customers complaining that your Voice AI is shrill? Problems with your Voice AI's pitch can be a sign of a bigger issue.
