Ticketing System
Efficient, end-to-end ticketing system for your support team.
Live Chat
Support customers in real time on your website or app.
Omnichannel Inbox
Manage WhatsApp, and Facebook conversations in one inbox.
Knowledge Base
Self-service, central repository of information for your customers.
Task Management
Create and manage all tasks associated with resolving a ticket.
AI Copilot
Reduce support volume and increase efficiency with Generative AI and automations.
Workflow Automation
Automate repetitive tasks to save time.
Contact Management (CRM)
Organize customers and companies to track customer interaction.
Customization
Customize help desk software to tailor it to your business needs.
Reports & Analytics
Measure and analyze metrics from your help desk deployment.
Mobile App
A help desk in your pocket! You can serve your customers from anywhere.
Customer Portal
Fully customizable customer portal for your specific business needs.
Apps & Integrations
Easily integrate BoldDesk with your favourite applications and do more.
BoldDesk APIs
Easily integrate BoldDesk with your favourite applications and do more.
Embedded Help Widgets
Embed help & capture queries from any external website or apps.
Satisfaction Survey (CSAT)
A customer satisfaction (CSAT) score helps determine the satisfaction level of the service.
